Terms and Conditions
MKNS Bulgaria
Bvld. Cherni Vrah 90, 1407 Hladilnika, Sofia
+359 886 300 788
Welcome to MKNS Boutique (the "Website"). These terms and conditions ("Terms") apply to the website located at www.mknsboutique.com and all related websites, applications, services, and tools where these Terms are referenced, regardless of how you access or use them. By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Website.
1. Acceptance of Terms
By using our Website, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other applicable laws and regulations. If you do not agree to these Terms, please do not use our Website.
2. Privacy Policy
Please review our Privacy Policy, which also governs your use of the Website, to understand our practices. Your use of the Website constitutes your consent to the collection and use of your personal information as described in our Privacy Policy.
3. Products and Services
We offer a variety of products and services, including Korean cosmetics and clothes, for sale on our Website. We reserve the right to modify or discontinue any product or service at any time without notice. We do not guarantee the availability of any product or service.
4. Orders and Payments
All orders placed through our Website are subject to product availability and acceptance by MKNS Boutique. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. We accept payments through various payment methods, and you agree to provide accurate and current payment information.
5. Shipping and Returns
Return Policy
We at MKNS Boutique want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, please contact our customer service within 14 of receiving your order. We will be happy to assist you with the return process.
Refund Eligibility
To be eligible for a full refund, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been used or damaged by the customer will be evaluated by the MKNS team. Note that the items that have been used or damaged by the customer may not be eligible for a full refund.
How to Initiate a Refund
Contact Customer Service: Please email us at mkns.boutique@gmail.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to proceed.
Pack the Items: Pack the items securely in the original packaging, if possible. Please include the packing slip or a note with your name, order number, and the reason for the return.
Return Shipping: Shipping costs for returning your item will be covered by MKNS. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that we receive your returned item.
Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection status of your refund request. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at mkns.boutique@gmail.com. We will work with you to resolve the issue and expedite the replacement process if necessary.
Shipping Policy
Shipping Destinations
We currently ship to addresses within Bulgaria. We aim to expand our shipping services to other European countries in the near future. Please contact us for more information if you are located outside Bulgaria.
Shipping Methods and Times
Orders are typically processed and shipped within 5 business days after payment is received. We offer standard shipping options with estimated delivery times ranging from 3-7 business days. Please note that these delivery times are estimates and may vary based on your location and shipping carrier delays.
Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout. The cost of shipping varies based on the weight of your package and your location.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package online and get real-time updates on its location and estimated delivery time.
6. Intellectual Property
The content on the Website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of MKNS Boutique or its suppliers and is protected by copyright, trademark, and other intellectual property laws.
7. User Conduct
You agree not to use the Website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website.
8. Limitation of Liability
To the maximum extent permitted by applicable law, MKNS Boutique and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Website; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the Website; (d) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Website by any third party; or (e) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the Website, whether based on warranty, contract, tort, or any other legal theory.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of Bulgaria, without regard to its conflict of law principles.
10. Changes to Terms
MKNS Boutique reserves the right to update or modify these Terms at any time without prior notice. Your use of the Website following any such change constitutes your agreement to follow and be bound by the Terms as changed.
If you have any questions about these Terms, please contact us at mkns.boutique@gmail.com
Thank you for visiting MKNS Boutique!